SBI Mutual Fund — India’s largest asset management company by AUM — provides one of the most multi-channel customer support infrastructures among Indian AMCs. Whether your query involves a transaction error, statement download issue, SIP modification, KYC update, nomination change, or unresolved grievance, the fund house provides at least six distinct contact pathways ranging from instant digital access to in-person branch support. Knowing which channel resolves which type of issue saves time and ensures your concern reaches the right team.
Toll-Free Phone Support
Primary Toll-Free Number: 1800 209 3333 — available Monday to Saturday, 9:30 AM to 6:30 PM. This is SBI Mutual Fund’s main customer care helpline for all investor queries — transaction status, NAV enquiries, SIP-related queries, account statement requests, and general investment assistance.
Alternate Toll-Free Number: 1800 425 5425 — same operating hours as the primary number. Use this when the primary line is busy or if you prefer an alternate IVR pathway.
Non-Toll-Free Numbers (Mumbai and Bengaluru): +91-22-62511600 / +91-80-25512131 — standard call charges apply at your operator’s rates. Available Monday to Saturday, 9:30 AM to 6:30 PM.
Missed Call for Callback: 1800 270 0060 — leave a missed call and an SBI Mutual Fund executive will return your call. Useful for investors who prefer being contacted rather than waiting on hold.
WhatsApp Support
SBI Mutual Fund provides WhatsApp-based investor support at 98336 57657. Send a message or query to this number to access the WhatsApp chatbot for basic enquiries — NAV checks, account balance, statement requests, and fund information. WhatsApp support is available beyond standard phone hours, making it one of the most accessible channels for after-hours basic queries. For complex grievances or transaction-specific issues requiring human intervention, the phone or email channel is more effective.
Email Support
Primary Email: customer.delight@sbimf.com — for all investor queries, complaints, account modification requests, and grievances. Write a clear, detailed email with your folio number and PAN for faster resolution. SBI Mutual Fund acknowledges complaints and provides a grievance registration number for tracking purposes.
Registered Office Email: SBI Funds Management Ltd also lists customer.delight@sbimf.com and a corporate phone of 022-61793000 for institutional or formal written communications to the registered office at 9th Floor, Crescenzo, C-39 & 39 G Block, Bandra Kurla Complex, Bandra East, Mumbai 400 051.
Online Chatbot (Mitra)
The SBI MF website at sbimf.com features an AI-powered chatbot named Mitra — accessible through the chat icon on the website homepage. Mitra handles automated responses to common queries including NAV checking, account statement requests, fund performance data, SIP status checks, and basic transaction guidance. Available 24×7 for non-transactional queries.
Branch and Investor Service Centres
SBI Mutual Fund operates Investor Service Centres (ISCs) across India — at over 200 locations covering all major cities and many Tier-2 towns. Trained customer service staff at branches can assist with account modifications (address, email, mobile, bank details, nominee changes), folio consolidation, physical transaction processing, and complaint escalation. For issues requiring original document submission — such as KYC correction or physical unit redemption — the branch is the only viable channel.
Escalation and Grievance Redressal Structure
SBI Mutual Fund follows a three-level grievance redressal framework.
Level A — SBI MF Direct Contact: Lodge the grievance via phone (1800 209 3333), email (customer.delight@sbimf.com), or branch visit. A grievance registration number is provided for tracking.
Level B — SCORES Portal: If Level A does not resolve the issue satisfactorily, escalate at scores.sebi.gov.in — SEBI’s centralised investor grievance portal. SBI MF is mandated to respond to SCORES complaints within 21 days.
Level C — SEBI Direct: Contact SEBI’s investor helpline at 1800 22 7575 or 1800 266 7575 for further escalation if SCORES does not resolve the issue.
Overview Table: SBI Mutual Fund Customer Care Contacts
| Channel | Contact | Availability |
| Toll-Free (Primary) | 1800 209 3333 | Mon–Sat, 9:30 AM–6:30 PM |
| Toll-Free (Alternate) | 1800 425 5425 | Mon–Sat, 9:30 AM–6:30 PM |
| Non-Toll-Free (Mumbai) | +91-22-62511600 | Mon–Sat, 9:30 AM–6:30 PM |
| Non-Toll-Free (Bengaluru) | +91-80-25512131 | Mon–Sat, 9:30 AM–6:30 PM |
| Missed Call (Callback) | 1800 270 0060 | Any time |
| 98336 57657 | Extended hours | |
| customer.delight@sbimf.com | Business days | |
| Website Chatbot (Mitra) | sbimf.com | 24×7 |
| Branch / ISC | 200+ locations | Mon–Sat, branch hours |
| SCORES Escalation | scores.sebi.gov.in | Online |
| SEBI Helpline | 1800 22 7575 | Business hours |
Frequently Asked Questions (FAQs)
Q1. What is SBI Mutual Fund’s toll-free customer care number?
1800 209 3333 — the primary toll-free helpline, Monday to Saturday, 9:30 AM to 6:30 PM. Alternate: 1800 425 5425 for the same hours.
Q2. Can I contact SBI Mutual Fund on WhatsApp?
Yes — send a message to 98336 57657. The WhatsApp chatbot handles NAV checks, account balance queries, and basic fund information beyond standard phone hours.
Q3. What email should I use for SBI Mutual Fund complaints?
customer.delight@sbimf.com — include your folio number, PAN, and a detailed description of the issue. A grievance registration number is provided for tracking.
Q4. What if SBI MF does not resolve my complaint?
Escalate through the SCORES portal at scores.sebi.gov.in or call SEBI’s investor helpline at 1800 22 7575. SBI MF is mandated to respond to SCORES complaints within 21 days.
Q5. What is the Mitra chatbot on SBI MF’s website?
An AI-powered chatbot on sbimf.com that provides 24×7 automated responses to common investor queries — available for NAV checks, statement requests, SIP status, and general fund information.
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